Can I get a sample before placing a large order?

Yes, we offer sample requests for most of our products. Samples help you evaluate our print quality, material durability, and craftsmanship before committing to a larger order. Contact our sales team to request samples.

FAQs - Frequently Asked Questions

Q: What printing options do you offer?

We offer various printing options including CMYK full-color printing, Pantone (PMS) color matching, offset printing, and digital printing. We also provide special finishes such as spot UV, embossing, debossing, foil stamping, and lamination.

Q: What file formats do you accept for artwork?

We accept various file formats including AI (Adobe Illustrator), PSD (Adobe Photoshop), PDF, EPS, and high-resolution JPG/PNG files. Vector files (AI, EPS, PDF) are preferred for the best print quality. All artwork should be 300 DPI minimum.

Q: Are your packaging materials eco-friendly?

Yes, we offer a variety of eco-friendly packaging options including recycled cardboard, biodegradable materials, FSC-certified papers, and soy-based inks. We are committed to sustainability and can help you choose environmentally responsible packaging.

Q: Can you help with custom box design?

Yes, we provide free design assistance with every order. Our experienced design team can help you create stunning packaging that aligns with your brand identity. We offer complete design services from concept to final artwork.

Everything You Need to Know About Custom Packaging

At We Packaging Boxes, we understand that ordering custom packaging can raise many questions, especially if you're new to the process. We've compiled this comprehensive FAQ section to address the most common inquiries from our customers. Whether you're curious about our ordering process, pricing structure, design capabilities, or shipping options, you'll find detailed answers below. If you can't find the answer you're looking for, don't hesitate to reach out to our customer service team – we're always happy to help!

Ordering & Pricing

What is the minimum order quantity for custom boxes?

We Packaging Boxes offers flexible minimum order quantities to accommodate businesses of all sizes. Unlike many competitors, we don't impose strict minimums, making it easy for small businesses, startups, and entrepreneurs to access premium custom packaging. Our flexible MOQ policy allows you to order quantities that match your actual needs, whether that's 50 boxes for a product launch or 50,000 boxes for established product lines. Contact our sales team to discuss your specific requirements and get a customized quote.

How do I get a quote for custom packaging?

Getting a quote is easy and free! You can request a quote by: (1) Filling out our online quote form with your specifications, (2) Calling us at 1-833-242-2322 during business hours, or (3) Emailing your requirements to sales@wepackagingboxes.com. Please include details such as box dimensions, quantity, material preferences, printing requirements, and any special finishes. Our team will respond with a detailed quote within 24 hours.

What payment methods do you accept?

We accept a variety of payment methods for your convenience including all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, bank transfers (ACH), and company checks for established accounts. For large orders, we may require a deposit before production begins with the balance due before shipping. We also offer payment terms for qualified businesses with approved credit.

Do you offer bulk discounts?

Yes, we offer competitive volume discounts on larger orders. The more you order, the lower your per-unit cost. Our pricing structure is designed to reward larger quantities, with significant savings typically starting at 500+ units. Contact our sales team to discuss your quantity requirements and receive a customized quote with volume pricing.

Can I reorder the same boxes later?

Absolutely! We save your designs and specifications on file, making reorders quick and easy. Simply contact us with your previous order number or reference, and we can reproduce your boxes exactly as before. We recommend reviewing your design specifications at the time of reorder in case you want to make any updates or improvements.

Production & Turnaround

How long does it take to receive my order?

Standard production time is typically 10-14 business days from design approval. This timeframe includes printing, die-cutting, folding, gluing, and quality inspection. Shipping time is additional and depends on your location, typically 3-5 business days for standard shipping within the USA. Express shipping options are available if you need faster delivery. For rush orders, we can often accommodate shorter turnaround times – contact us to discuss your deadline.

Do you offer rush orders?

Yes, we understand that sometimes you need boxes quickly. We offer expedited production for rush orders, often completing production in 5-7 business days. Rush orders may incur additional fees depending on the complexity of the order and how quickly you need it. Please contact us as early as possible if you have a tight deadline, and we'll do our best to accommodate your schedule.

What happens after I approve my design?

Once you approve your design proof, we move your order into production. The production process includes: (1) Plate making for printing, (2) Material preparation and cutting, (3) Printing your custom design, (4) Any special finishing processes (lamination, foiling, etc.), (5) Die-cutting to shape, (6) Folding and gluing, (7) Quality inspection, and (8) Packaging for shipment. We keep you informed throughout the process and notify you when your order ships.

Can I track my order?

Yes, once your order ships, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your shipment's progress directly on the carrier's website. If you have any concerns about your shipment or need additional information, our customer service team is available to assist you.

Printing & Design

What printing options do you offer?

We offer a comprehensive range of printing options to meet various needs and budgets: (1) CMYK Full-Color Printing – Ideal for complex designs with photographs and gradients, (2) Pantone (PMS) Color Matching – Perfect for brand consistency and specific color requirements, (3) Offset Printing – Best for high-volume orders with superior quality, (4) Digital Printing – Cost-effective for smaller quantities with quick turnaround. We also offer special finishes including spot UV coating, matte and gloss lamination, embossing and debossing, foil stamping in various colors, and soft-touch coating.

What file formats do you accept for artwork?

For the best print quality, we recommend vector files such as AI (Adobe Illustrator), EPS, or PDF. We also accept PSD (Adobe Photoshop) files and high-resolution JPG/PNG files (minimum 300 DPI). Vector files are preferred as they can be scaled without losing quality. All text should be converted to outlines/curves, and colors should be in CMYK mode for accurate color reproduction.

Can you help with custom box design?

Yes, we provide free design assistance with every order! Whether you have a complete design ready or just a rough idea, our experienced design team can help. We offer: (1) Free dieline templates for all box styles, (2) Design consultation and recommendations, (3) Complete design services from concept to final artwork, (4) Revisions until you're completely satisfied, and (5) 3D mockups so you can visualize your box before production. Our goal is to help you create packaging that perfectly represents your brand.

How can I ensure my colors are printed accurately?

For precise color matching, we recommend using Pantone (PMS) colors specified in your artwork. If you're using CMYK printing, please note that colors may vary slightly from what you see on screen due to differences between digital displays and printed materials. We always send a digital proof for your approval before production, and we offer physical press proofs for an additional fee if exact color matching is critical for your project.

Materials & Sustainability

What materials are your boxes made from?

We offer a wide range of materials to suit different products and requirements: (1) Kraft Cardstock – Natural brown color, eco-friendly, (2) White SBS (Solid Bleached Sulfate) – Premium white finish, excellent print surface, (3) Corrugated Cardboard – Various flute sizes for maximum protection, (4) Rigid Cardboard – Premium luxury feel for high-end products, (5) Recycled Materials – Various eco-friendly options. Material thickness ranges from 14pt to 28pt for cardstock and single to double wall for corrugated, depending on your product protection needs.

Are your packaging materials eco-friendly?

Yes, we are committed to sustainability and offer a variety of eco-friendly packaging options: (1) Recycled Cardboard – Made from post-consumer waste, (2) FSC-Certified Papers – Sourced from responsibly managed forests, (3) Biodegradable Materials – Break down naturally in the environment, (4) Soy-Based Inks – More environmentally friendly than petroleum-based inks, (5) Water-Based Coatings – Reduced environmental impact. We can help you choose the most environmentally responsible options for your packaging while maintaining quality and aesthetics.

Are your boxes food-safe?

Yes, we offer FDA-compliant food-safe packaging for bakeries, restaurants, food manufacturers, and other food businesses. Our food-grade materials and inks are approved for direct or indirect food contact. Please specify if your boxes will be used for food products when requesting a quote so we can recommend appropriate materials and ensure compliance with food safety regulations.

Can I get samples before placing a large order?

Yes, we strongly encourage requesting samples before committing to a large order. Samples allow you to: (1) Evaluate print quality and color accuracy, (2) Test material durability and feel, (3) Assess box construction and functionality, (4) Ensure the size is right for your product. We offer generic samples of our box styles at minimal cost, and we can produce custom printed samples for your specific design (fees may apply). Contact our sales team to arrange sample requests.

Shipping & Delivery

Do you offer free shipping?

Yes, we offer free shipping on qualifying orders within the continental United States. The free shipping threshold varies based on order value and destination. For smaller orders or locations outside the continental US (Alaska, Hawaii, Puerto Rico, international), shipping costs will be calculated based on package weight, dimensions, and destination. Express shipping options are available at additional cost for time-sensitive orders.

Where do you ship?

We ship nationwide within the United States, including Alaska, Hawaii, and Puerto Rico. We also offer international shipping to Canada, Mexico, and other countries. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Contact us for an international shipping quote.

How are the boxes shipped?

Our boxes are shipped flat (unassembled) to reduce shipping costs and minimize potential damage during transit. They arrive in protective packaging and are easy to fold into shape when you're ready to use them. Some specialty boxes, like rigid boxes, are shipped assembled due to their construction. Detailed assembly instructions are provided when needed.

What if my order arrives damaged?

We take great care in packaging your order for shipment, but if damage occurs during transit, contact us immediately with photos of the damaged items. We will work with the shipping carrier to file a claim and will replace any damaged boxes at no additional cost to you. Please inspect your order upon arrival and report any issues within 48 hours of delivery.

Frequently Asked Questions