Terms and Conditions
Please read these terms carefully before using our services.
Table of Contents
1. Acceptance of Terms
Welcome to We Packaging Boxes. These Terms and Conditions ("Terms") govern your use of our website wepackagingboxes.com ("Website") and the purchase of custom packaging products and services ("Services") from We Packaging Boxes ("Company," "we," "our," or "us").
By accessing our Website, placing an order, or using our Services, you agree to be bound by these Terms. If you do not agree to all of these Terms, you should not use our Website or Services. These Terms constitute a legally binding agreement between you and We Packaging Boxes.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our Services after any changes indicates your acceptance of the modified Terms. It is your responsibility to review these Terms periodically.
2. Our Services
We Packaging Boxes provides custom packaging manufacturing services, including but not limited to:
- Custom printed boxes in various sizes, shapes, and materials
- Packaging design assistance and consultation
- Printing services using various techniques (offset, digital, flexographic)
- Special finishing services (lamination, embossing, foil stamping, etc.)
- Fulfillment and shipping services
All Services are subject to the terms outlined herein. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.
3. Ordering Process
3.1 Quote Requests
Customers may request quotes through our Website, phone, or email. Quotes are provided as estimates based on the information provided and are valid for 30 days unless otherwise specified. Final pricing may vary based on actual specifications, artwork requirements, and production complexity.
3.2 Order Confirmation
An order is considered confirmed and binding only after:
- We have received your order with complete specifications
- You have approved the design proof in writing
- We have received the required payment or deposit
- We have sent you an order confirmation
3.3 Order Modifications and Cancellations
Once an order is confirmed and production has begun, modifications or cancellations may not be possible. If changes are requested before production starts, additional charges may apply. Cancellation of confirmed orders may result in forfeiture of any deposits paid, and you may be responsible for costs already incurred.
4. Pricing and Payment
4.1 Pricing
All prices on our Website are quoted in US Dollars (USD) unless otherwise stated. Prices are subject to change without notice. The price at the time of order confirmation will apply to your order. Shipping costs, taxes, and any applicable fees are additional unless explicitly stated otherwise.
4.2 Payment Terms
We accept the following payment methods:
- Major credit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Bank transfers (ACH)
- Company checks (for approved accounts)
For new customers or large orders, we may require a deposit of 50% of the total order value before production begins, with the remaining balance due before shipping. Established customers with approved credit may qualify for net payment terms.
4.3 Late Payments
Late payments may incur interest charges at a rate of 1.5% per month (or the maximum rate permitted by law, whichever is less). We reserve the right to withhold shipments, suspend production, or cancel orders if payment is not received as agreed.
5. Artwork and Design
5.1 Artwork Submission
Customers are responsible for providing print-ready artwork that meets our specifications. Accepted file formats include AI, EPS, PDF, PSD, and high-resolution JPG/PNG files. All artwork should be:
- Minimum 300 DPI resolution
- CMYK color mode for accurate printing
- Include 0.125" bleed on all sides
- All fonts converted to outlines
- All images embedded or linked correctly
5.2 Proof Approval
We will provide digital proofs for your approval before production. It is your responsibility to carefully review all proofs for accuracy, including but not limited to spelling, grammar, dimensions, colors, and design elements. Your written approval of the proof authorizes us to proceed with production. We are not responsible for errors that were present in approved proofs.
5.3 Color Matching
We make every effort to match colors as closely as possible; however, exact color matching cannot be guaranteed due to variations in printing processes, materials, and monitor calibrations. For critical color matching, we recommend using Pantone (PMS) colors and requesting a physical press proof (additional fees apply).
6. Production and Delivery
6.1 Production Timeline
Standard production time is 10-14 business days from proof approval and receipt of payment. Rush production may be available for an additional fee. Production timelines are estimates and may be affected by factors beyond our control, including but not limited to material availability, equipment issues, or unforeseen circumstances.
6.2 Shipping and Delivery
Shipping times are in addition to production time and vary based on destination and shipping method. We offer various shipping options including standard, expedited, and express delivery. Risk of loss and title for all products pass to you upon delivery to the carrier.
6.3 Delivery Issues
Please inspect your order upon arrival. Any claims for shipping damage, shortages, or defects must be reported within 48 hours of delivery. We are not responsible for delays caused by incorrect shipping addresses provided by customers, customs delays for international orders, or carrier-related issues beyond our control.
7. Returns and Refunds
7.1 Custom Products
Because our products are custom-made to your specific requirements, we generally cannot accept returns or provide refunds for completed orders unless the product is defective or there was an error on our part.
7.2 Defective Products
If you receive defective products due to manufacturing errors, please contact us within 48 hours of delivery with photographs and a detailed description of the defects. We will, at our discretion, either replace the defective items or provide a refund for the affected portion of the order.
7.3 Quantity Variances
We reserve the right to over-run or under-run the ordered quantity by up to 10%, which is standard industry practice for custom printing. You will be billed for the actual quantity delivered.
8. Intellectual Property
8.1 Customer Artwork
You represent and warrant that you own or have the legal right to use all artwork, logos, designs, trademarks, and other intellectual property you submit to us for production. You agree to indemnify and hold us harmless from any claims arising from intellectual property infringement related to materials you provide.
8.2 Our Intellectual Property
All content on our Website, including text, graphics, logos, images, and software, is the property of We Packaging Boxes or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or create derivative works from our content without our express written permission.
8.3 Portfolio Use
We may use photographs of completed projects for our portfolio and marketing materials unless you specifically request otherwise in writing before production begins.
9. Warranty and Liability
9.1 Limited Warranty
We warrant that our products will be free from defects in materials and workmanship at the time of delivery. This warranty does not cover damage resulting from misuse, improper storage, modifications, or normal wear and tear. Our sole obligation under this warranty is to replace defective products or refund the purchase price, at our discretion.
9.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE PACKAGING BOXES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF OUR SERVICES OR PRODUCTS.
Our total liability for any claim arising from or related to these Terms or our Services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless We Packaging Boxes, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or relating to:
- Your use of our Website or Services
- Your violation of these Terms
- Your violation of any third-party rights, including intellectual property rights
- Any content or materials you submit or provide to us
11. Termination
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, without prior notice or liability. Reasons for termination may include but are not limited to violation of these Terms, fraudulent activity, non-payment, or requests to produce infringing or illegal content.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Delaware, and the decision of the arbitrator shall be final and binding.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
We Packaging Boxes
Email: sales@wepackagingboxes.com
Phone: 1-833-242-2322
Website: wepackagingboxes.com